Get to know NCMIC/Professional Solutions, Nick Molln:
What’s your favorite NCMIC memory?
I have many great memories working at NCMIC, but the one that sticks out the most is when I was talking with a doctor on the phone. He was telling me what a hard time he was going through, and all of the personal stuff he was going through and troubles with his business. He just didn’t know how he was going to afford his upcoming payment that was coming due on the equipment we had financed for his office. I told him that we understand that everyone has difficult times and we are here to help him, I assured him that we would work through this together and not to worry. He was so taken aback that a “bill collector” would be so understanding and actually seem to care about what he was going through, he started crying and thanking me for being so understanding. We worked out a payment arrangement, and he was able to make it through his difficult time.
What three words would describe your role?
Lender, Collector and Customer Service Professional
What do you like most about your job?
I really enjoy talking with the customers on the phone. Some customers I have been working with for 10+ years and you get to know them pretty well. Also, when the customer calls in they really enjoy being able to deal with the same person they previously dealt with.
What gets you out of bed in the morning?
Well what wakes me up is my hairless cat (yes, I really do own a hairless cat) letting me know that it’s time for his breakfast. But what I look forward to is going to a job that I like, getting to spend the day with people that I have fun with, and spending time doing something that I enjoy doing.
What advice would you give recent entrants?
My advice would be, try not to take things personally; not every call we take is enjoyable. We have to remember that the person on the other end of the line may just be having a bad day or may have had something bad happen, which is why they are calling. And remember to treat someone how you would want to be treated.
What is your motto or personal mantra?
Things will get better, after a long hard day at work or whenever something challenging is happening in my personal life; I like to remind myself of the things that I have to be thankful for that someone else may not have. I have a job to go to ever day, I have food in my refrigerator, I have a house to go home to at night, and I am blessed to have fabulous people in my life.